How to cancel southwest flight-Cancellation Policy & Refund

category Category: Travel Blog   author Author: Airlines Southwest
How to cancel southwest flight-Cancellation Policy & Refund

Southwest Airlines was founded in the United States and is the world's most expensive low-cost carrier. Customer Service agents of Southwest Airlines act as the mediator between the doubtful passengers and the Airline. By contacting them, passengers can resolve most of their doubts. So, to get the customer service of Southwest Airlines, it is recommended to call its executives by dialing its customer service number, which is 1 (800) 435-9792/+1-833-563-0229(no wait time). Customers can also use other methods to contact its agents, such as live chat and social media platforms. In this article, we have tried to notify you completely about Southwest Airlines' Cancellation Policy, 24-hour Refund, and fees.

Southwest Cancellation Policy 24 hours

To become aware of the 24-hour cancellation policy of Southwest Airlines, you have to go through the following steps: 

  • Southwest Airlines offers a 24-hour cancellation policy for all fare types, comprising non-refundable ones.
  • Reservations can be modified or cancelled within 24 hours of booking without incurring cancellation fees.
  • Refunds for cancellations within this window are credited back to the original form of payment.
  • The 24 hours is estimated from the time of booking and is not determinate to a specific time zone.
  • This policy allows passengers to modify plans or correct booking mistakes without financial penalties.
  • After the 24-hour window, standard fare rules and cancellation fees apply.
  • Passengers should always ascertain the current policy on Southwest's official website or by contacting customer support, as policies may vary.

Southwest Change Flight for Free

Southwest Airlines allows passengers to change their flights for free under certain conditions.

  • You don't have to pay a change fee if you've booked a want-to-getaway fare.
  • You will, however, need to pay any difference in fare if the new flight is more expensive.
  • You can change your flight to 10 minutes before the scheduled departure time.
  • To change your flight, visit the Southwest Airlines website and log in to your account.
  • Go to the "Manage Reservations" section and select the flight you want to change.
  • Follow the instructions to select a new flight that suits your schedule.

Southwest Airlines Refund Policy

Southwest Airlines has a flexible refund policy for passengers. If you cancel a flight, you can get a refund through original payment or travel funds.

Here we have tried to inform you about the Southwest Airlines Refund Policy, so you should go through the following points to make yourself knowledgeable about that: 

  • For Wanna Get Away fares, you can receive travel funds if you cancel, which can be used for future bookings.
  • If a refund is requested for Business Select or Anytime fares, it is typically given to the original payment method.
  • The refund amount may vary depending on how far in advance you cancel.
  • If Southwest cancels your flight, you can choose a refund to the original payment or opt for travel funds.
  • To request a refund, visit the Southwest website, log in, and go to "Manage Reservations."
  • Follow the instructions to request a refund, which can take some time to complete.

Southwest Cancellation Fee

If a traveller does not want to travel, they can cancel the tickets 10 minutes before the scheduled departure. Customers of Southwest Airlines can revoke their tickets and request a refund within 24 hours of booking without penalty. It also relies on the fare rule of the ticket at the moment of issuance.

Passengers must review the airline/booking agent for the cancellation expenses and the refund for their ticket.

Time constraints are also there for cancellation. Until 48 hours of take-off, passengers may have to pay only a few amounts as cancellation charges. After that, you may have to pay hefty cancellation charges. Furthermore, it relies on the Airline and the fare rule of the ticket you paid for.


This is all the relevant information that customers should know before dealing with Southwest Airlines.

I hope you find it informative!!!

Also ReadSouthwest Airlines Multi-City Flights

Frequently Asked Questions

Q. What is Southwest Airlines' policy for cancelling a flight?
Ans. Southwest Airlines allows passengers to cancel flights by following the given steps: Refund eligibility depends on fare type: Wanna Get Away fares usually get travel funds, while Anytime and Business Select fares may receive refunds. Cancel via the Southwest website, and the refund process takes time. If Southwest cancels, you can choose a refund or travel funds.
Q. Are there any time limits or restrictions for cancelling a Southwest Airlines flight?
Ans. Southwest Airlines allows cancellations up to 10 minutes before a flight's departure. For Wanna Get Away fares, there are no penalties for cancelling, but you'll receive travel funds. Anytime and Business Select fares may be eligible for refunds to the original payment method if cancelled within certain time frames.
Q. Can I cancel a Southwest Airlines flight and receive a full refund if I have a medical emergency?
Ans. Southwest Airlines may provide a full refund for a cancelled flight due to a documented medical emergency. You'll likely need to contact Southwest's Customer Relations and provide supporting documentation. However, the refund process will depend on the circumstances and the Airline's discretion.
Q. How can I cancel a Southwest Airlines flight booked with Rapid Rewards points?
Ans. To cancel a Southwest Airlines flight booked with Rapid Rewards points, go through the steps that we have mentioned below: Log in to your Southwest account. Go to "My Account" and select "Manage Reservations." Find the flight you want to cancel and follow the prompts to cancel it. Your Rapid Rewards points will be redeposited into your account for future use.